Returns & Warranties
~If you're not happy with your order, we want to hear about it! Simply contact us prior to the use, disposal, and/or distribution of your product(s) and we'll walk you through the process!
Unused products in a good/sealed and re-sellable condition can be returned to us within 15 days for a refund less shipping back to the original form of payment. Returns must be shipped to the following address with a notated order ID number:
Jewels, Pearls and More
47 London Dr, Bella Vista, AR 72715
Disclaimer: Originally sealed products that return to us without a seal may be denied a refund.
Used products may not be returned under any circumstances. If a free product, which was redeemed as part of a promotional offer, returns to us, a product voucher will be issued in place of a physical refund.
Shipping fees are not refundable except in special consideration or circumstance based on prior approval.
If our shipping carriers (USPS and/or UPS) cannot deliver your package, a refund less shipping will be issued back to the original form of payment upon return of the undeliverable product(s).
Customer Service can be reached at:
Call Us: (479) 717-7736, 9am-5pm CT Monday-Friday
Pearls Coming Off
~If a pearl falls out of a piece of jewelry within 30 days of purchase and has been "gently" worn home office will reset the pearl free of charge; if the pearl is lost home office will replace it with a similar color. The post must be intact. The customer is responsible for shipping the item to home office.
~After 30 days, but within 90 days of purchase home office will reset any pearls that have fallen off free of charge. If the pearl is lost, the customer must purchase or supply another pearl. The post must be intact. The customer is responsible for shipping the item to home office and responsible for paying $5 for home office to ship the item back to customer.
~After 90 day, home office will reset a pearl for a charge of $10 per pearl. If the pearl is lost the customer must purchase or supply another pearl and the charge will be $10 per pearl to set. The post must be intact. The customer is responsible for shipping the item to home office and responsible for paying $5 for home office to ship the item back to customer.
~If a stone has fallen out of a piece of jewelry within 30 days, home office will repair the item free of charge. The customer is responsible for shipping the item to home office.
~If a stone falls out of a piece of jewelry after 30 days but within 90 days of purchase the customer is responsible to pay for the repairs ($15 per stone), shipping item to home office and $5 shipping for home office to to ship item back to customer.
~If a post is broken off a piece of jewelry the customer is responsible for purchasing a new piece of jewelry, shipping the item to home office and $5 shipping to return the item to the customer, home office will reset the pearl free of charge.
~If an item is defective upon arrival to the customer and reported to home office within 5 business days home office will repair or replace the item. Home office will not substitute other items or variations of the defective item. The customer is responsible for shipping items back to us for repair within 10 business days of date they received the item.
~All items must be postmarked within the given time frames to qualify for the appropriate warranty.